Customer Support Desk

Email Contact:
info@barewearco.com

Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Response Time:
We review and answer all inquiries in the order received. You can expect a reply within 24 to 48 business hours.

What is your daily order cut-off time?

Our daily order cut-off time is strictly 8:00 PM EST (Eastern Standard Time / New York Time). Orders authorized prior to 8:00 PM EST will enter our active processing queue on the same business day. Purchases completed past 8:00 PM EST will join our workflow starting the next business day.

How long does order processing take?

Every order undergoes a quality assurance check, sizing confirmation, and protective packaging. This handling phase requires 1 to 3 days before package dispatch.

What is the estimated delivery timeframe?

Once dispatched from our fulfillment hubs, delivery transit takes 4 to 6 business days (Monday to Friday). Total estimated fulfillment time (handling + transit) is typically 5 to 9 days.

Do you ship internationally and to the United States?

Yes. Bare Wear ships fashion collections worldwide, including full service coverage across the United States. Applicable shipping costs or promotional free shipping thresholds are dynamically calculated at checkout.

How can I track my shipment?

As soon as your parcel is picked up and scanned into our carrier network, you will receive an automated email containing a Track & Trace link to follow your delivery progress in real time.

What is your active return policy window?

We operate a firm 30-day return policy. You have 30 calendar days from the official timestamped delivery date of your package to request a return via our support desk.

What condition must items be in to qualify for a refund?

Garments must be unworn, unwashed, and in their original re-sellable condition with all interior tags, labels, and hygiene seals attached. Items must be returned in their original packaging.

Who covers return shipping fees?

Customers are responsible for covering return postal costs using a trackable courier service, unless the item delivered was incorrect, damaged, or defective.

What should I do if my package arrives damaged or defective?

If your order arrives damaged or defective, email us within 48 hours at info@barewearco.com with your order number and clear photos of the defect and outer mailer packaging. We will immediately arrange a free replacement or full refund.

Corporate Identification

Bare Wear is a commercial brand owned and operated by Feedflow.

Bare Wear (Part of Feedflow)
Wolgastraat 17, 9406RX Assen, Netherlands
Chamber of Commerce (KvK): 88470520
Email: info@barewearco.com