Refund and Return Policy

Thank you for shopping with Bare Wear (a division of Feedflow). We take great pride in our fashion collections and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to support you with a straightforward and transparent return process.

1. 30-Day Return Window

You have a total calendar window of 30 days from the date your package is successfully delivered to request a return. Return requests or refund submissions completed after this 30-day timeline has lapsed cannot be approved or processed.

2. Return Eligibility and Conditions

To qualify for a valid return and full refund, all returned garments must strictly meet the following criteria:

• The item must be entirely unworn, unwashed, and in its original, re-sellable condition.
• All original branded tags, labels, and protective hygiene seals must remain fully attached.
• The item must be returned inside its original product packaging.
• Your order reference number and full name must be clearly stated on a slip inside the parcel.

3. Step-by-Step Return Protocol

To initiate a return securely, please follow these steps:

1. Send an email to our customer support desk at info@barewearco.com stating your order number and the specific items you wish to return.
2. Our support team will verify your transaction details and provide you with the exact return warehouse address and packing instructions.
3. Pack the items securely and dispatch the shipment using a trackable courier service. Please retain your parcel receipt with the Track & Trace code until your refund is processed.

Return Shipping Expenses: Customers are responsible for paying their own return postal costs, unless the return is due to an error on our part (such as a defective or incorrect item).

4. Inspection and Refund Issuance

Once your package reaches our processing depot and passes quality verification, an email confirmation will be issued. Approved refunds will be processed automatically back to your original payment method within 5 to 10 business days.

5. Damaged, Faulty, or Incorrect Items

If you receive a faulty, defective, or incorrect piece, please contact us within 48 hours of delivery at info@barewearco.com. Please attach clear photos showing the garment defect and the original outer mailer bag so we can immediately arrange a free replacement or full refund.